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Home : Shipment and Returns


Customers are guaranteed satisfaction on all XeneCore racquets up to 60 days from purchase date. If for any reason the customer is not satisfied with their racquet they may return the racquet for an exchange or refund.


Packages are generally dispatched within 2-10 days after receipt of payment depending on item type (custom racquets require more time for production) and are shipped via courier with tracking and drop-off without signature. We will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Boxes are amply sized and your items are well-protected.


For All Returns
Please contact Donnay Ltd. for a return authorization number.

New Racquets
Currently replaced by 60 Day Money Back Playability Guarantee. (See above)
• All racquets must be in new condition showing no signs of use (i.e. ball fuzz, plastic removed from handle, scrapes on bumper guard, etc.) for full refund less shipping charges and any custom stringing charges.
• All racquets that are not new condition can be returned within 30 days of the invoice date for the current selling price in Donnay credit. Refunds will not be given for return of used racquets.

Defective Racquets
• All new racquets have a one-year manufacturers warranty against defects.
• Defective replacements are at the sole discretion of the manufacturer.
• Donnay will replace the racquet immediately if we feel the manufacturer will determine the racquet is defective.
• Racquets sent to the manufacturer for evaluation can take up to 6 weeks.
• If your racquet is deemed defective, Donnay will string your replacement racquet for free with the original string (excluding natural gut.)
• Racquets that have been abused, run over, damaged from heat, customized, etc. will not be replaced.
• If purchased racquet is no longer available, store credit will be given in the amount of the original purchase price.
• If the manufacturer does not replace your tennis racquet, it will be returned to you along with an explanation from the manufacturer.

*Donnay Ltd. reserves the right to deny a refund in the event discounts were obtained through fraud or misrepresentation.

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